Email, SMS, WhatsApp and voicemail together — with templates, scheduled sends, group broadcasts and a full history against each tenant. Off your personal phone, in one place.
On the Business plan · 500 message credits/mo · email free
Priya Patel
Thanks — I'll transfer the rent today.
Daniel Foster
Can someone look at the boiler?
Emma Roberts
Statement received, all clear.
One inbox, every channel
Email, SMS, WhatsApp and voicemail together, with tenant replies captured and threaded automatically — off your personal phone.
Templates & scheduling
Save SMS and WhatsApp templates with merge tags, send now or schedule for a sensible slot, and let quiet hours hold anything out-of-hours.
A clean, dated record
Every conversation lives against the tenant — the evidence you'll want if anything is ever disputed. Consent is respected and STOP opts a tenant out.
One place for every message — sent, scheduled, broadcast, and on the record.
Every channel
Email, SMS, WhatsApp and voicemail in one inbox, filtered by channel, unread, starred or scheduled.
Two-way conversations
Tenant replies are captured and threaded per tenant; unmatched messages wait in a queue for you to assign.
Templates & merge tags
Save SMS/WhatsApp templates; {{first_name}} and {{property_address}} fill themselves in — plus AI-suggested quick replies.
Send now or schedule
Fire immediately or schedule for a morning, midday or evening slot, with quiet hours to avoid unsociable times.
Broadcast to a group
Message all tenants, active tenants, or one portfolio at once — personalised with merge tags.
Consent built in
Marketing only goes to opted-in contacts, a STOP option is appended, and an inbound STOP opts them out automatically.
Email, SMS, WhatsApp and voicemail, all from one inbox. Email is free and unmetered; SMS, WhatsApp and voicemail use message credits (500 a month are included on the Business plan, with top-ups).
Yes. Replies are captured and threaded against the tenant automatically, so a conversation stays in one place rather than on your personal phone. Unmatched messages are held in a queue for you to assign.
Yes. Broadcast to all tenants, active tenants, or a portfolio, with merge tags personalising each message. Marketing messages only go to opted-in contacts, and RentFig auto-opts-out anyone who replies STOP.
WhatsApp is ideal for two-way conversations. Because of WhatsApp's own rules, a free-form message can be sent within 24 hours of the tenant's last message; to reach out beyond that window you use a pre-approved template. Email and SMS have no such window.
No — they're separate. The Communication Hub is for messaging your tenants (Business plan). The WhatsApp AI assistant is for you to ask RentFig about your own portfolio over WhatsApp (Standard and Business).
The Business plan, which includes 500 message credits a month (email is free on top of that). Top-up credits are available and don't expire.
Want the walkthrough? Read the quick guide
One inbox for email, SMS, WhatsApp and voicemail — with a clean record against every tenant.