Stop chasing rent manually. Let RentFig escalate for you.
Four chasing tiers, four escalation levels, email and SMS — automated rent reminders that start friendly and escalate firmly, with full control over every tenancy.
No card required · Rent chasing included in all plans
Four tiers, four escalation levels
Set each tenancy to None, Regular, Chaser, or Critical — each tier sends progressively firmer messages on a fixed schedule.
Email and SMS channels
Chase by email, SMS, or both — each reminder level can use a different channel depending on how urgent the situation is.
Auto-clears when rent is paid
When a tenancy balance reaches zero RentFig can automatically downgrade the chasing tier — no manual housekeeping required.
Outstanding Rent
See every overdue balance across your whole portfolio
- All tenancies with an outstanding balance surfaced in one view
- Days overdue, amount owed, and property address at a glance
- Filter by property, tenant, or overdue status
- Direct link to the tenancy record from each row
Chasing Tiers
Escalate automatically — from friendly reminder to final notice
- Four tiers: None, Regular, Chaser, Critical
- Four escalation levels: Friendly Reminder, Firm Reminder, Urgent Notice, Final Notice
- Each tier runs on a fixed schedule — set it once, messages go out automatically
- Full chasing log showing every message sent, when, and to whom
Pause & Resume
Pause chasing for any tenancy with a single date picker
- Set a pause-until date — chasing resumes automatically after that date
- Useful for payment plans, disputes, or agreed grace periods
- Pause is per-tenancy — other tenancies keep chasing unaffected
- Paused-until date shown in the active chasing rules table
Invoices & Statements
Auto-generate invoices and produce tenant statements in seconds
- Generate rent invoices automatically at the start of each billing period
- Manual invoice creation for ad-hoc charges
- Apply credit notes against outstanding invoices
- One-click tenant statement showing all invoices, payments, and balance
Four chasing tiers — pick the right intensity per tenancy
Not every tenant needs the same approach. Assign each tenancy its own tier and RentFig handles the rest.
None
Chasing disabled for this tenancy.
No messages sent
Regular
Gentle nudges for tenants who occasionally pay late.
- 1Friendly Reminder
- 2Firm Reminder
Chaser
Firm escalation for persistent late payers.
- 1Friendly Reminder
- 2Firm Reminder
- 3Urgent Notice
Critical
Full escalation sequence for serious arrears.
- 1Friendly Reminder
- 2Firm Reminder
- 3Urgent Notice
- 4Final Notice
Chase by email, SMS, or both
Different tenants respond to different channels. RentFig lets you mix and match per reminder level.
- Sent from your RentFig branded address
- Full message body with invoice reference and amount
- Logged in the chasing log with sent/failed status
- Ideal for Friendly and Firm Reminder levels
SMS
- Delivered directly to the tenant's mobile
- Short, direct message with outstanding amount
- Higher open rates than email for urgent notices
- Best used for Urgent Notice and Final Notice levels
Everything else built into rent chasing
Beyond the automated reminders, RentFig handles the full rent collection workflow.
Section 8 early warnings
RentFig flags tenancies that have reached significant arrears and may qualify for a Section 8 notice — so you know before you have to ask.
Auto-downgrade on clearance
Toggle a portfolio-wide setting so that when a tenancy's balance hits zero the chasing tier drops back to None automatically — no manual clean-up.
Payment automation rules
Create rules that match incoming bank payments to the right tenancy by amount range, sender name, or reference text — so reconciliation happens without you.
Debt tracker
Log outstanding debt records per tenant with original amount, outstanding balance, and status. Add progress notes and record payments against each record.
CSV payment import
Upload a bank export and RentFig matches each transaction to the correct tenancy. Review unmatched rows before confirming, so nothing is applied in error.
Credit notes
Issue credit notes for overpayments or adjustments and apply them directly to outstanding invoices. Unapplied balances carry forward to offset future invoices.
Frequently asked questions
What are chasing tiers?
Tiers control how aggressively RentFig chases a tenancy. None disables chasing. Regular sends gentle reminders. Chaser escalates to urgent messages. Critical runs the full four-level sequence including a Final Notice.
How do the four escalation levels work?
Each tier runs a scheduled sequence: Friendly Reminder, Firm Reminder, Urgent Notice, and Final Notice. Regular stops after two levels; Chaser uses three; Critical uses all four. Messages are sent automatically on a fixed cadence after rent becomes overdue.
Can I chase by SMS as well as email?
Yes. Each reminder level can be sent via email, SMS, or both. SMS is useful for tenants who rarely check email, and critical tiers can use both channels in sequence.
What does pausing chasing do?
Setting a pause-until date stops all automated messages for that tenancy until the date you choose. Useful during payment plan negotiations or if the tenant has agreed to pay on a specific date. Chasing resumes automatically — you do not need to remember to re-enable it.
What triggers a Section 8 warning?
RentFig flags tenancies where total arrears exceed the threshold that qualifies for a Section 8 Notice (currently two months' rent in England). The warning appears in the Chaser page so you can take action before formally serving the notice.
How do automation rules work for payments?
You define a rule with conditions — amount range, sender name, or description text — and an action that maps matching transactions to a specific tenancy. When you import bank payments RentFig runs all active rules first, auto-assigning matched rows. You review and confirm before anything is posted.
What is the debt tracker for?
The debt tracker is for historical or non-rent debt — arrears from a previous tenancy, court-awarded amounts, or outstanding charges. You log the original amount, record partial payments against it, add progress notes, and mark it settled or written off when resolved.
Stop sending the same email every month.
Set a chasing tier per tenancy and let RentFig handle the reminders — from friendly nudge to final notice.