Communication Hub
Message Your Tenants — Email, SMS & WhatsApp in One Inbox
Keep every tenant conversation in one place — email, SMS, WhatsApp and voicemail — with templates, scheduled sends, group broadcasts and a full history against each tenant. No more digging through your personal phone. Here’s how the Communication Hub works.
On the Business plan. Includes 500 message credits a month; email is free and unmetered, while SMS, WhatsApp and voicemail use credits.
Last updated: July 2026
How it works
1. One inbox for every channel
Email, SMS, WhatsApp and voicemail all land in the Communication Hub. Filter by channel, unread, starred, scheduled or drafts — or switch to the per-tenant chat view to see a single tenant's whole conversation history in one thread.
2. Reply from the thread (or use a template)
Reply without leaving the conversation. Save SMS and WhatsApp templates with merge tags — {{first_name}}, {{property_address}} and more — so a common message is one click, and RentFig can even suggest a few quick replies for you.
3. Send now or schedule it
Send immediately, or schedule a message for a morning, midday or evening slot. Quiet hours keep messages from going out at unsociable times, so a late-night reply waits until morning.
Good to know: SMS, WhatsApp and voicemail use message credits (500 a month are included on Business, with top-ups); email is free and unmetered.
4. Message a group in one go
Broadcast to all your tenants, just your active tenants, or a single portfolio — each message personalised with merge tags. RentFig only sends marketing messages to contacts who've opted in, and an inbound STOP opts a tenant out automatically.
Frequently asked questions
Which channels can I message tenants on?
Email, SMS, WhatsApp and voicemail, all from one inbox. Email is free and unmetered; SMS, WhatsApp and voicemail use message credits (500 a month are included on the Business plan, with top-ups available).
Do tenant replies come back into RentFig?
Yes. Replies are captured and threaded against the tenant automatically, so a conversation stays in one place — you're not hunting through your personal phone or inbox. Unmatched messages are held in a queue for you to assign.
Can I message everyone at once?
Yes. Broadcast to all tenants, active tenants, or a portfolio, with merge tags personalising each message. Marketing messages only go to contacts who've opted in, and RentFig appends a STOP option and auto-opts-out anyone who replies STOP.
Can I schedule messages and avoid unsociable hours?
Yes. Send now or schedule for a morning, midday or evening slot, and set quiet hours so nothing goes out overnight.
Can I start a WhatsApp message to any tenant, any time?
WhatsApp is ideal for two-way conversations. Because of WhatsApp's own rules, a free-form message can be sent within 24 hours of the tenant's last message; to reach out beyond that window you send a pre-approved template. Email and SMS have no such window.
Is this the same as the WhatsApp AI assistant?
No — they're separate. The Communication Hub is for messaging your tenants (Business plan). The WhatsApp AI assistant is for you to ask RentFig about your own portfolio over WhatsApp (Standard and Business).
Which plan includes the Communication Hub?
The Communication Hub is on the Business plan, which includes 500 message credits a month (email is free on top of that). Top-up credits are available and don't expire.