Terms & Conditions

Last updated: 9 March 2026

1. Agreement to Terms

By accessing or using RentFig ("the Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you must not use the Service. These Terms constitute a legally binding agreement between you and RentFig.

2. Service Description

RentFig is a cloud-based property management platform designed for landlords operating in England only. The Service includes property management, tenancy tracking, rent collection, compliance monitoring, document storage, and related features as described on our website.

All monetary amounts are displayed and processed in British Pounds Sterling (GBP) only. We do not support multi-currency transactions.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement. By using the Service, you represent that you are a landlord, property manager, or authorised agent operating rental properties in England.

4. Account Registration

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised access.

5. Subscription Plans & Billing

RentFig offers three subscription tiers:

  • Roots: Core features with up to 5 tenancies
  • Branches: Core features plus optional add-on modules, up to 15 tenancies
  • Canopy: All-inclusive with white-label branding, up to 25 tenancies

Subscriptions are billed monthly. You may cancel at any time and your access will continue until the end of the current billing period. No refunds are provided for partial months.

Add-on modules (available on the Branches plan) are billed separately and can be added or removed at any time. Changes take effect from the next billing cycle.

6. Free Trial

New accounts may be eligible for a free trial period. At the end of the trial, you must select a paid plan to continue using the Service. If no plan is selected, your account will be suspended but your data will be retained for 30 days before deletion.

7. Your Data & Responsibilities

You retain ownership of all data you upload to RentFig. You are responsible for ensuring that:

  • All data you enter is accurate and up to date
  • You have the legal right to store tenant personal data
  • You comply with your obligations as a data controller under UK GDPR
  • You inform your tenants that their data is stored in our system

8. Tenant Communication

RentFig operates a one-directional communication model. Tenants receive messages, invoices, and statements from you through the platform but do not have their own accounts. You are solely responsible for the content of communications sent to tenants via the Service.

9. Data Retention & Archiving

In accordance with UK tax and financial record-keeping requirements, we retain all financial records (invoices, payments, statements) for a minimum of 6 years from the date of creation or the end of the relevant tenancy, whichever is later.

After the 6-year retention period, records are automatically archived and subsequently permanently deleted. You may export your data at any time via Settings > Data Export. Non-financial data may be deleted earlier upon request, subject to our Privacy Policy.

10. Compliance Tracking

RentFig provides tools to help you track compliance certificates (gas safety, EPC, EICR, etc.) and their expiry dates. However, you are solely responsible for ensuring that your properties comply with all applicable laws and regulations. RentFig does not guarantee compliance and is not liable for any penalties arising from missed renewals or expired certificates.

11. Open Banking

If you connect your bank account via our Open Banking integration (powered by TrueLayer), you consent to the import of transaction data for the purpose of auto-matching payments to tenancies. You may revoke this connection at any time via Settings > Bank Accounts.

12. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Upload malicious content, viruses, or harmful code
  • Attempt to gain unauthorised access to other users' accounts
  • Use the Service to send spam or unsolicited communications
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Resell or sublicense access to the Service (except white-label on Canopy plan)

13. Intellectual Property

All intellectual property rights in the Service (including software, design, branding, and documentation) belong to RentFig. Your subscription grants you a non-exclusive, non-transferable licence to use the Service for its intended purpose.

14. Limitation of Liability

To the maximum extent permitted by law, RentFig shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

15. Service Availability

We aim to provide the Service with high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by factors beyond our control.

16. Termination

You may close your account at any time. We may suspend or terminate your account if you breach these Terms. Upon termination, your data will be retained for the 6-year mandatory retention period (for financial records) and then permanently deleted.

17. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact

For questions about these Terms, contact us at: support@rentfig.com